Yes, it’s important to attract new residents and increase renewals, but what are you doing to provide outstanding customer service after a renter signs on the dotted line?

Move-in is the perfect opportunity to make residents feel great about choosing to live at your property; making the most of that is the focus of this week’s #AptChat.

These are the highlights. (Click on the links to jump straight to a specific question.)

How can we improve the move-in experience for new residents?

What are your favorite ways to welcome new residents to a community? What is your move-in process like today?

Do you do move-in gifts? If so, are they unique to each property? Do you personalize? What’s a typical gift budget?

How does technology play a part in move-in? What are you doing digitally to support the move-in process?

Our next #AptChat is slated forΒ Tuesday, June 14, 2016 at 12 pm Eastern. In the meantime, be sure to sign up for #AptChat updates to get these recaps and more delivered straight to your inbox!