Whether it’s good or bad, resident feedback is useful. However, it can be difficult to obtain and requires a fairly quick response rate, which means apartment companies must have a process in place to handle it effectively.

For a few pointers, check out the highlights from our latest #AptChat. We discussed how to proactively ask for feedback, who is responsible for responding to it, and what that process looks like. (Click on the links to jump straight to a specific question.)

Do you have a process in place to proactively ask for feedback from residents? Can you describe it for us?

Who in your organization is responsible for responding to feedback? Is there an editorial/approval process? How long is that?

Do you reward/incentivize feedback?

Do you have a process for assessing and acting on feedback? What does that look like?

Our next #AptChat is slated for Tuesday, July 26, 2016 at 12 pm Eastern, and we’ll be discussing amenities, services, and events residents actually want. In the meantime, be sure to sign up for #AptChat updates to get these recaps and more delivered straight to your inbox!