![[AptChat] Oct.27 (Small)](https://i0.wp.com/aptchat.org/wp-content/uploads/2015/10/AptChat-Oct.27-Small.jpg)
With more folks shopping online, the number of home deliveries is climbing and many apartment communities are scrambling to keep up with the plethora of packages arriving on their doorsteps.
Some consider these packages an operational challenge while others see them as a marketing opportunity. Either way, they’re a great discussion topic— and the subject of our latest #AptChat.
Here are the chat highlights. (Hit the links to jump straight to a specific question.)
- Q1: What’s your take? Is the increase in package deliveries having a significant impact on your property operations?
- Q2: What do you think is the “right” way to address more and more packages arriving at your property? How are you training for it?
- Q3: Have you looked into package locker systems? Are there other innovative solutions that you’ve seen to handle deliveries?
- Q4: If you’re still accepting deliveries for residents, is this a huge marketing opportunity for you? Are you updating messaging?
What’s your take? Is the increase in package deliveries having a significant impact on your property operations?
#AptChat @aptchat It takes up time, but most people have a positive experience getting packages. I like that associated with me. PRESENTS!
— D. Putnam (@mrsdputnam) October 27, 2015
@aptchat I also think it’s a step in taking humanness out of our industry, and I think leasers still want personal touch at HOME @aptchat — D. Putnam (@mrsdputnam) October 27, 2015
@AptChat I saw & to be blunt: I wouldn’t live in an apt that didn’t accept deliveries. I rely on online shopping in this busy life. #aptchat
— Stephanie Oehler (@StephanieOehler) October 27, 2015
@AptChat Nope, I don’t agree. Packages can be an operations inconvenience, but you have to provide the amenity to your residents #AptChat — Nicole P. Hartenbach (@nhartenbach) October 27, 2015
@AptChat I saw it. Opinion: Is this working with customer changing needs and amenities or just pure resistance? #aptchat
— Jonathan Saar (@JonathanSaar) October 27, 2015
@30lines similar to the internet needs discussion from a few years ago..amenities should grow with the behavior changes #aptchat — Jonathan Saar (@JonathanSaar) October 27, 2015
@AptChat They might as well have a big neon sign that says “We can’t keep up with the times.” #AptChat
— Dana Podgurski (@DanaChirps) October 27, 2015
Seems like package acceptance should be a norm. After all, we are there to offer conveniences that make life easier. My 2 cents… #AptChat — Melissa D. White (@iAMMelissaD) October 27, 2015
What do you think is the “right” way to address more and more packages arriving at your property? How are you training for it?
We’ve started to really focus on package management during development. More packages accepted = larger storage areas in offices #AptChat
— Nicole P. Hartenbach (@nhartenbach) October 27, 2015
Have you looked into package locker systems? Are there other innovative solutions that you’ve seen to handle deliveries?
I also think that people picking up packages creates energy in your leasing office. I wish I had a locker. We have closet. #aptchat — D. Putnam (@mrsdputnam) October 27, 2015
Remember all those movie rooms in clubhouses we discussed months ago that NOBODY uses. Re-purpose idea. #aptchat https://t.co/f0bFBCPxTi
— Stephanie Oehler (@StephanieOehler) October 27, 2015
A3 Check out @CraigMeddin Postal Solutions inbound package management package log. #aptchat — Melissa D. White (@iAMMelissaD) October 27, 2015
If you’re still accepting deliveries for residents, is this a huge marketing opportunity for you? Are you updating messaging?
@AptChat I’m torn with this bc again it’s like advertising for something that should be a given. “We have flushing toilets!” #aptchat
— Dana Podgurski (@DanaChirps) October 27, 2015
@iAMMelissaD Have you seen this one? https://t.co/s4Niv79t4m #AptChat — Apartment Chat (@AptChat) October 27, 2015
@AptChat Bravo to Vargos! ??????Great messaging & they took it a step further for refrigerated storage. I’m hooked!
— Melissa D. White (@iAMMelissaD) October 27, 2015
Our next #AptChat will be Tuesday, November 3, 2015 at 12 pm Eastern. In the meantime, be sure to sign up for #AptChat updates to get these recaps and more delivered straight to your inbox!