During this week’s #AptChat you called the shots, choosing the topics and asking the questions.
The latest free-for-all touched on Amazon, Zumper, and chatbots; these are the highlights. (Click on the links to jump straight to a specific question.)
- Q1: What are your thoughts on Amazon entering the package locker space? Good for the industry? (Are you using package lockers now?)
- Q2: We saw that Zumper is launching a service to walk renters through the application process. Useful? Good idea for your market?
What are your thoughts on Amazon entering the package locker space? Good for the industry? (Are you using package lockers now?)
Q1 Our communities stopped accepting pkgs & we won’t ever use pkg lockers (co$t) so i think its great for AMZN to fill the need. #AptChat
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
It’s to their door or held at the hub. Most of our offices are closed weekends and most days during the week, limited hours when open. 1/
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
Unfortunately, there just isn’t time or manpower to accept them, notify residents, and then be available for convenient pickup. 2/
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
I would guess that if there is *any* cost associated with it, our company would opt out. 1/
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
When the govt controls rent, income is limited, so what you can control are costs. Limit every variable to lowest cost possible = profit. 2/
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
Yes. Not yet. https://t.co/DQpmo47mGo
— Mike Brewer (@mbrewer) August 22, 2017
Will do. Am anxious to know more. And, I hope our plea to be first sounds more compelling than @kategood ‘s.
— Mike Brewer (@mbrewer) August 22, 2017
chatbots! using AI for interacting with prospective customers and residents
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
Happy to answer any questions you have about chatbots … what have you seen so far? #AptChat
— 30 Lines (@30lines) August 22, 2017
I have seen @ApartmentOcean, but are there any other alternatives for real estate focus? Anything i could investigate for customer service?
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
If you want customer service, you don’t need something industry-specific. Try a builder tool and customize based on your FAQs. #AptChat
— 30 Lines (@30lines) August 22, 2017
That’s cooool! I think it might be something I start looking into… pic.twitter.com/ONSsnFpcaN
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
We saw that Zumper is launching a service to walk renters through the application process. Useful? Good idea for your market?
Here are more details on the Zumper Select service – https://t.co/3dK4upnCwm and https://t.co/nZmBaLKfeO #AptChat
— Apartment Chat (@AptChat) August 22, 2017
👋 we’re pretty excited ourselves! Got any initial thoughts? #AptChat
— Zumper (@Zumper) August 22, 2017
It sounds amazing– and certainly seems like the future direction that renters want things to go. They want simplicity. They want easy.
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
I think it perfectly makes sense for the smaller firms. Large players like @CamdenLiving @MilestoneMgt @GreystarApts will keep control 1/
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
It may be an issue trying to determine liability for Fair Housing complaints, however. Who gets investigated for a complaint? 2/
— Jake Zachariah, ARM® (@jake_zachariah) August 22, 2017
Shout-out to Jake Zachariah (@jake_zachariah on Twitter) for contributing so much to today’s chat! If you’ve got marketing questions, jump into the #AptChat Facebook group and share them!
Our next #AptChat is slated for Tuesday, August 29, 2017 at 12 pm Eastern. In the meantime, be sure to sign up for #AptChat updates to get these recaps and more delivered straight to your inbox!
